What to Expect at a Veterinary Appointment
Knowing what you should be able to expect from your first appointment with us will help to make the process much more pleasant, both for you and your pet.
We ask that clients arrive about 10 minutes early in order to fill out our New Patient Form. In order to save a bit of time, you can also complete our New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once we have assessed your pet, we will be sure to provide you with a diagnosis and treatment option. Our vets will work with you to make sure the treatment plan we go with is what works best both for you and for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
We are proud to serve pets and their loving owners from across Delaware County, PA. It's our commitment to provide quality veterinary care to your pet all throughout their life with care and compassion.
Our goal is to practice the highest quality medicine and surgery with compassion and an emphasis on client education. Our entire healthcare team is committed to making sure that you and your pet receive the best care when you visit our Delaware County office.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
Before any appointment with us, we ask that you take some time to fill out our Appointment Questionnaire either online or on paper to make sure we have all the info we need to care for your pet.
- What is your appointment cancellation policy?
When you schedule an appointment with Stoney Creek we set aside enough time to provide you with the highest quality care for your pet. Should you need to cancel or reschedule your appointment please contact our office as soon as possible, and prior to 24 hours before your scheduled appointment.
- What types of animals do you treat?
We provide veterinary care for dogs and cats at Stoney Creek Veterinary Hospital.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
Please note that requesting prescription refills through the AllyDVM app is only available for current patients. Please allow 24-48 hours for a refill.